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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelly Burgess

November 14, 2024

5  out of  5
rating by Kelly Burgess
"Let me start by saying I love you guys. I have been a state farm client since I was in high school. I am now 33 years old. Everybody here is always so nice and professional which is what keeps me coming back. But Jamie is my personal State Farm rep at this point and she knows it lol. She was so incredibly patient with my tedious home buying process and the lenders who I’m sure drove her crazy with all the changes but she was very,,very , very helpful and attentive to what I needed and I really am very appreciative for that. You don’t find many people like Jamie who is so incredibly patient, kind, professional, and you can tell just by talking to her that she loves what she does on an everyday basis and she truly has your back like she says she does when you need her. Thank you so much and continue to be the best 🤗"
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Bonnie Dusek

November 4, 2024

5  out of  5
rating by Bonnie Dusek
"Very good at answering all my questions."
We responded:
"Thanks for the kind words, Bonnie! We look forward to serving you & all of your insurance needs for many years to come!"
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monisha m walker

November 1, 2024

5  out of  5
rating by monisha m walker
"Very helpful with the transitioning of buying a new car, fast and efficient highly recommend"
We responded:
"Thank you for the awesome insurance review, Monisha! We’re so glad we could make your car-buying transition smooth and efficient. Your recommendation means a lot to us. If there’s anything else you need, don’t hesitate to reach out! "
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Kerrie Godding

October 29, 2024

5  out of  5
rating by Kerrie Godding
"If you are looking for an insurance company with competent, intelligent, helpful, friendly people then Bonny Bird's State Farm Office in Maple Heights is the place to go! They go out of their way to make sure everything is taken care of and make sure you are getting the coverage you need at the right price. Why would anyone go anywhere else???"
We responded:
"Thank you for the awesome insurance review, Kerrie! We're thrilled to hear that you had such a positive experience with our State Farm team. Providing friendly, knowledgeable service and ensuring our clients have the right coverage at the best price is what we strive for. We appreciate your trust and recommendation—thanks for choosing us! "
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Wyahica harris

October 21, 2024

5  out of  5
rating by Wyahica harris
"Bonny is simply amazing! I almost forget shes my agent. Shes very real and straight forward. She makes sure that Im covered but also that I’m educated. I actually understand my life insurance policy! She genuinely care about me and my girls❤️"
We responded:
"Wyahica, thank you for such a heartfelt review! We’re so glad to hear that Bonny Bird State Farm has made your insurance experience both informative and comfortable. It’s wonderful to know we provided the coverage you need while making sure you understand your life insurance policy. We're always here for you and your girls!"
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Wesley Raglin

October 4, 2024

5  out of  5
rating by Wesley Raglin
"Bonnie Bird - State Farm Insurance is the best agency I've had the pleasure of dealing with to date. You not only have warm and friendly people to deal with but also an agency willing to go the extra mile to meet with you outside of normal business hours. At this State Farm agency you get a clear explanation of what you should have as well as what you really need as you move forward in life. I couldn't possibly ask for any better agency. Hats off to Bonnie Bird and Bain Kennedy!"
We responded:
"Wesley- we so appreciate you. I love to see your smiling face when you stop by the agency to pay your insurance. Thank you for your support and kind words. "
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Reggie Vannoy

September 26, 2024

5  out of  5
rating by Reggie Vannoy
"Bonny Bird and her team has always been helpful with all my insurance needs"
We responded:
"Thank you for the 5-star insurance review, Reggie! We’re delighted to hear that our team has been able to assist you with all your insurance needs. Providing helpful and reliable service is always our top priority. If you ever need anything else, don’t hesitate to reach out. We truly appreciate your continued trust in us!"
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logan gage

September 21, 2024

1  out of  5
rating by logan gage
"total bait and switch in pricing calling it a “mistake” with no attempt to correct their tactics. once payment is made and you have a policy in place they will increase the premium even if you have it in writing what was included. steer clear of this agency!!"
We responded:
"Logan-Not reflecting all the drivers in your household on the policy is a mistake and not a bait and switch. This error was discovered during your onboarding and bought to your attention immediately by my team member and then extensive follow up by me. State Farm determines the rates not the Agent. Again, I take responsibility for this mistake and apologize for the inconvenience. "
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RMI PROPERTIES

September 19, 2024

5  out of  5
rating by RMI PROPERTIES
"I had a previous agent for my entire driving age. Bonny took over, and has been working very hard to keep my business. I appreciate her teams work."
We responded:
"Thank you for your feedback. We appreciate you and look to earn your business every day. "
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Shirley Bowman

August 1, 2024

5  out of  5
rating by Shirley Bowman
"Jamie was so helpful and I was pleased with my whole experience."
We responded:
"Shirely- I really appreciate you taking the time to recognize my team member, Jamie. I would also like to take this opportunity to thank you for your business and welcome you to my agency and the State Farm Family!"
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Karen Baughman

July 4, 2024

5  out of  5
rating by Karen Baughman
"What a pleasure it has been to deal with someone as knowledgeable, efficient, and responsive as Bain. I felt very comfortable working with him through the process of changing to State Farm for our Auto and Homeowner's insurance, after being with another company/agent for decades. He explained everything and answered my many questions. We will have better coverage at a lower cost. My only regret is not reaching out to Bonny's agency sooner! She's such a lovely person."
We responded:
"Karen, I am so excited for you and Ed to join the State Farm family and my agency. Thank you for your business and recognizing Bain as an exceptional team member. We look forward to servicing all your insurance needs. "
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Mimi Karon

June 3, 2024

5  out of  5
rating by Mimi Karon
"I wish there was an option to give Bonny 10 stars along with her office team. Bonny goes above and beyond every time we have needed her. She is thorough and makes sure we are covered in all areas. I wish everyone had Bonny’s integrity, positive energy and compassion. I am so grateful to have her looking out for me."
We responded:
"Mimi- Thank you for taking the time to recognize me and my Agency. I really appreciate you and your family and glad you are a part of the State Farm family!"
Profile photo of Sherri Greene-Piunno

Sherri Greene-Piunno

April 15, 2024

5  out of  5
rating by Sherri Greene-Piunno
"After learning our agent (30 years together) was retiring, I was very worried as to what our service would be like moving forward. Bonny put my fears to rest, she is on top of her game, along with caring and compassionate! I chose to meet her in person and we reviewed all the coverage we had and what we needed to change as well as doing the same with our adult children. I can’t thank you enough for all your help! If you’re looking for an agent who will give you great service, please don’t hesitate, call her now! 😃"
We responded:
"Sherri- thank you so much for sharing your thoughts on your experience with the Bonny Bird Insurance Agency. I have enjoyed connecting with you and your family and look forward to taking care of you all for years to come. "
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Janay Bailey

April 5, 2024

5  out of  5
rating by Janay Bailey
"Bonny was referred to me at a time where I needed financial intervening and guidance in the worst way! She examined my existing insurance policies, highlighted the unfair rates being charged, and offered me alternatives with significantly more coverage for 1/3 of what I had been paying for the past decade +!!! She’s very personable, relatable, and most of all, thorough in her consultations!"
We responded:
"Janay, I am excited that I was able to give you so much more liability protection and save you money. I am looking forward to working with you and your family, supporting your insurance needs. "
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Sue Kristof

April 4, 2024

5  out of  5
rating by Sue Kristof
"I wanted to change insurance companies and I started searching and I went on the state farm site randomly and the next thing I knew, Bain Kennedy called me and he quoted me new coverage for my cars. I asked for a quote for the home insurance and also a trailer that we own. The quote was for way less money and way more coverage. Then we added out boat too. I can't begin to tell you how satisfied we are with state farm and I will refer my family and friends to them. Bain saved me lots of money and I am very very pleased and thankful!"
We responded:
"Sue- I appreciate you giving a reference to Bain for his service. I am pleased to hear that we were able to cover your insurance needs, including your trailer and boat! We appreciate the referrals too! "
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Tessa Matthews

April 2, 2024

5  out of  5
rating by Tessa Matthews
"I was put into contact with Bonny per Rita and I am very pleased with the information I received about coverage for life insurnace, home, and auto. As a mom to 2 young kids, I want to make sure my family is protected in case my husband or I have an untimely passing. Bonny explained everything in detail and even offered quotes for bundling our home/auto from progressive to state farm. She explained the coverage we are currently receiving and how she was able to get more for us for less money which is always a good deal. Bonny is timely with her responses and is also available for conversations even after normal work hours which is such a huge benefit. I'm glad I was put in touch with her."
We responded:
"Tessa, I really appreciate you taking time to share your experience with my Agency. We look forward to working with you and your family. Welcome to the State Farm Family!"
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Jill Cohn

March 31, 2024

5  out of  5
rating by Jill Cohn
"Bonny and her team got me more coverage for auto and homeowners insurance at a lower price than I was paying elsewhere. She took the time to get to know my personal situation and matched me with policies that give me security. Thank you Bonny!"
We responded:
"Jill- I am glad we were able to meet your home and auto insurance needs. We look forward to taking care of you. Welcome to State Farm!"
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FRITZ DECONINGH

February 3, 2024

5  out of  5
rating by FRITZ DECONINGH
"I emailed the new agent for my car insurance with a quick rate question and immediately got a phone response (this is not hyperbole). From there it just got better! Bonny is very knowledgeable and quite empathetic regarding the issues regarding insurance. In short time I was brought up to speed with my auto rate questions and also able to bundle up with new State Farm rental insurance saving a ton of money over my old rental insurance company. Within a few short days, I got to know my new State Farm agent and I feel that she now knows me and my insurance needs. Bonny and her staff always followed through to make sure that I got all the information regarding my policies and, also understood all my insurance coverage. 5 star team!! Thanks Bonny and State Farm"
We responded:
"Fritz, I really appreciate you taking time to provide feedback on the Bonny Bird Insurance Agency. I really enjoy being and State Farm agent and customers like you are why. Thank you again for the kind words for me and the team. "
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Nina Barrish

January 27, 2024

5  out of  5
rating by Nina Barrish
"I recently switched from progressive to Bonny Bird state farm. I can honestly say from day one they were more helpful and more caring than any insurance company I have ever talked to. Terry walked myself and my family through everything. His personality alone gives them a 10/10. The price I pay compared to other insurance companies is unbelievable. If you have any doubt at least give them a call. I was paying double at progressive for full coverage and never received the respect and care I get from state farm. Let me also mention. My son had a accident very shortly after we began coverage with them. They were more than helpful. They called us personally just to see how my son was and never once raised our rare. I swear I wish I shopped around earlier and found them because I literally would of saved thousands of dollars. And Terry is the best agent hands down. He is a great person and I totally trust him and this company with my families well being when it comes to anything insured. I am truly blessed and so pleased with the service, price and personal experience I've had with this company."
We responded:
"Nina, On behalf of Bonny Bird Insurance and State Farm, I would like to thank you for recognizing Teri and the agency. We appreciate you and your family and look forward to taking care of you all. "
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Rob Namy

January 24, 2024

5  out of  5
rating by Rob Namy
"Bonny was fantastic and exceptional throughout the process of us switching from a 25 year long relationship. We could tell that she was vested in what was best for our family and we would highly recommend her to others interested in having a relationship with your insurance agent that is mutually beneficial."
We responded:
"Rob, thank you. I am so excited that you joined the State Farm family and my agency. I look forward to taking care of you, Julie and your family for years to come!"
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Robin Walton

January 18, 2024

5  out of  5
rating by Robin Walton
"Bonny helped me understand my coverage for all of my policies. She reviewed my old policies and determined I was underinsured on a few of them. She also made recommendations to get me the coverage that I need. Very educational and pleasant experience. Thanks Bonnie."
We responded:
"Robin, thank you for taking the time to share your experience. I am really excited you are with my Agency and State Farm. I look forward to working with you on all your insurance needs. "
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Shannon Niebes

October 31, 2023

5  out of  5
rating by Shannon Niebes
"Bonny truly cares about her clients and her community. She takes the time to understand your needs and is a fantastic State Farm agent."
We responded:
"Shannon, Thank you so much for the kind words! I look forward to our paths continuing to cross. "
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Katrina Henderson

September 24, 2023

5  out of  5
rating by Katrina Henderson
"Been a State Farm customer for decades. My agent retired recently and I reached out to Bonny as she was in my neighborhood. My former agent wasn’t savvy with the new technology options to service his clients. I was looking for something different so I met with Bonny. I have already saved dollars and gained more insurance coverage. She has been very responsive to my needs and inquiries."
We responded:
"Katrina, I am so happy that we were able to connect. I look forward to working with you and your family, making sure you always have the proper Insurance coverage with State Farm. We appreciate your business. "
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AM

September 7, 2023

5  out of  5
rating by AM
"Love the entire team at Bonny Bird - State Farm insurance. They are always there when I need them for anything and very quick to handle things. Extremely happy. Thanks for everything!"
We responded:
"AM- Thank you for taking the time to recognize our Agency! We appreciate your business and are glad you are a part of the State Farm family! "
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NaDine Matlock

August 20, 2023

5  out of  5
rating by NaDine Matlock
"I met Bonny and her staff this past spring. She took over the office of my previous State Farm agent who had retired. The changes in decor at this office look fabulous. It is bright and very uplifting upon entering, which compliments the friendliness of this new staff. Bonnie had made an appointment for me to come in and meet her and the new staff. Everyone was very friendly and welcoming. I have had a few appointments since then and Bonny has ‘educated’ me on some insurance items that I was not familiar with previously. She explained in great detail the pros and cons of different coverages. Bonny was very easy to understand without pressuring me for any changes. Changes and additions were made that I can certainly live with and made a huge difference in how I am covered. Now that I understand them better, it all makes sense. I believe that I can trust her as much as I had my previous agent. For the simple reason that her explanations were clear. She does not rush at all. I have spent over 90 minutes with her while she took the time to give me information that I could understand. Thank you Bonny!"
We responded:
"NaDine, Thank you for your feedback on me, my team and my agency. I have really enjoyed the time we have spent together and feel great about the changes you have decided to make in your policies to better protect YOU. It has been a pleasure getting to know you! I look forward to seeing you soon!"