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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Georgene Crosby

March 17, 2025

5  out of  5
rating by Georgene Crosby
"My agent, Whitney, was wonderful! Kind, respectful and patient. She kept in contact with me during the process and provided a good quote, and most importantly, great service! Will highly recommend Bonnie Bird Insurance Agency to family and friends."
We responded:
"Thank you so much, Georgene! We're thrilled to hear that Whitney provided you with kind, respectful, and patient service. She truly cares about our clients, and we appreciate you recommending Bonny Bird State Farm Insurance Agency to your family and friends. We're always here if you need anything!"
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Alyssa Barnes

February 26, 2025

5  out of  5
rating by Alyssa Barnes
"Highly recommend Bonny Bird - State Farm for your insurance needs. Call and ask for Whitney! She is friendly, highly efficient, and patiently answered every one of my questions. We recently made the switch from Progressive and bundled our car and renter's insurance, and are now able to save almost $500/year with our new policy!"
We responded:
"Thank you, Alyssa! We're so happy to hear that Whitney provided you with top-notch service and helped you save nearly $500 a year! We appreciate you making the switch to Bonny Bird State Farm and trusting us with your insurance needs. If you ever have any questions, we're always here to help!"
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Bill Gavel

February 24, 2025

5  out of  5
rating by Bill Gavel
"I just want to take the opportunity to say that Bonny and Bain are excellent to work with and have an excellent attention to detail! I recommend them to anyone."
We responded:
"Thank you, Bill! We appreciate your kind words and recommendation. Bain and the rest of our team here at Bonny Bird State Farm take great pride in their attention to detail and customer service, and we're thrilled to hear you had such a positive experience. We're always here for you & all of your insurance needs!"
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norman stout

February 10, 2025

5  out of  5
rating by norman stout
"We had our insurance for both car and house changed recently to State Farm. Bain Kennedy was our agent we saved over $1,000 a year. No pressure sales tactic just honest listening to our needs and concerns. Highly recommend."
We responded:
"Thank you, Norman! We’re so glad to hear that Bain was able to help you save on your car and home insurance while providing honest and attentive service. We truly appreciate your recommendation and are always here to help with any of your insurance needs!"
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Will Banfield

January 27, 2025

5  out of  5
rating by Will Banfield
"Very easy and lightning quick response to get me set up. Bain and Bonny are the best and would highly recommend reaching out if you need anything. Thanks so much!"
We responded:
"Thank you so much for your kind words, Will! We're thrilled to hear that Bain and the rest of our team here at Bonny Bird State Farm provided you with quick and efficient insurance services. Your recommendation means the world to us, and we’re always here to assist with any of your needs. Thanks for choosing us!"
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Mark Schecter

December 4, 2024

5  out of  5
rating by Mark Schecter
"We ran into what could have been a serious problem . It turns out I didn't read my policy as carefully as I should have . Bonnie stepped up and rectified the situation that looked pretty glum and possibly financially rough to say the least. She really showed what a caring professional agent does to step up when called upon . Very impressed!!!"
We responded:
"Thank you, Mark, for sharing your experience! We're thrilled to hear that our team here at Bonny Bird State Farm was able to step in and turn a challenging situation into a positive one. We appreciate your kind words!"
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Joseph Wloszek

December 4, 2024

5  out of  5
rating by Joseph Wloszek
"Very helpful and real"
We responded:
"Thank you, Joseph, for your review! We're glad to hear you found our team helpful and genuine. Providing real, reliable insurance services is what we strive for every day!"
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dan augustine

December 2, 2024

5  out of  5
rating by dan augustine
"Great experience with Bain walked me thru the whole process with both vehicles and home owners insurance"
We responded:
"Thank you for your fantastic review, Dan! We’re so glad to hear that Bain provided you with a great experience and guided you through the process for both your vehicles and homeowners insurance. If you have any questions or need further assistance, don’t hesitate to reach out—we’re here to help!"
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Sandra Hicks

November 29, 2024

5  out of  5
rating by Sandra Hicks
"Jamie and Sarah were great to work with! Great customer service!"
We responded:
"Sandra, thank you for your wonderful review! We’re so happy to hear that Jamie and Sarah provided you with great customer service. We truly appreciate your feedback and are always here if you need any further assistance."
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Jen Petrik

November 23, 2024

5  out of  5
rating by Jen Petrik
"Bain was amazing with his customer service. Very thorough with his analysis comparing my current coverage to the same coverage with State Farm and included some recommendations for a nominal increase. Super responsive after hours and on the weekend even. Never had an insurance agent work so hard. So glad I found him. Highly recommend!"
We responded:
"Thank you so much, Jen! We’re thrilled to hear that Bain provided such exceptional service and went above and beyond to help you find the best insurance coverage. His dedication and thoroughness truly reflect our commitment to our clients. We’re so glad you found him and appreciate your high recommendation!"
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Tomika Delitoy

November 20, 2024

5  out of  5
rating by Tomika Delitoy
"I will like to thank you guys for everything been with statefarm since the age of 16. Always help with rhe rates from my mom down to my nieces and nephew. The whole family love you guys. Keep up the good work"
We responded:
"Thank you so much, Tomika, for your loyalty and kind words! It’s an honor to serve you and your family throughout the years. We truly appreciate your trust in our State Farm team and look forward to continuing to provide the support you deserve!"
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Kelly Burgess

November 14, 2024

5  out of  5
rating by Kelly Burgess
"Let me start by saying I love you guys. I have been a state farm client since I was in high school. I am now 33 years old. Everybody here is always so nice and professional which is what keeps me coming back. But Jamie is my personal State Farm rep at this point and she knows it lol. She was so incredibly patient with my tedious home buying process and the lenders who I’m sure drove her crazy with all the changes but she was very,,very , very helpful and attentive to what I needed and I really am very appreciative for that. You don’t find many people like Jamie who is so incredibly patient, kind, professional, and you can tell just by talking to her that she loves what she does on an everyday basis and she truly has your back like she says she does when you need her. Thank you so much and continue to be the best 🤗"
We responded:
"Thank you, Kelly! We're beyond grateful for your loyalty over the years and your kind words about Jamie. Her patience, professionalism, and dedication truly make her stand out, and we’re so happy to hear she helped you through your home buying process. It’s clients like you that keep us striving to be the best! We appreciate you and will always be here for anything you need!"
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Bonnie Dusek

November 4, 2024

5  out of  5
rating by Bonnie Dusek
"Very good at answering all my questions."
We responded:
"Thanks for the kind words, Bonnie! We look forward to serving you & all of your insurance needs for many years to come!"
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monisha m walker

November 1, 2024

5  out of  5
rating by monisha m walker
"Very helpful with the transitioning of buying a new car, fast and efficient highly recommend"
We responded:
"Thank you for the awesome insurance review, Monisha! We’re so glad we could make your car-buying transition smooth and efficient. Your recommendation means a lot to us. If there’s anything else you need, don’t hesitate to reach out! "
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Kerrie Godding

October 29, 2024

5  out of  5
rating by Kerrie Godding
"If you are looking for an insurance company with competent, intelligent, helpful, friendly people then Bonny Bird's State Farm Office in Maple Heights is the place to go! They go out of their way to make sure everything is taken care of and make sure you are getting the coverage you need at the right price. Why would anyone go anywhere else???"
We responded:
"Thank you for the awesome insurance review, Kerrie! We're thrilled to hear that you had such a positive experience with our State Farm team. Providing friendly, knowledgeable service and ensuring our clients have the right coverage at the best price is what we strive for. We appreciate your trust and recommendation—thanks for choosing us! "
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Wyahica harris

October 21, 2024

5  out of  5
rating by Wyahica harris
"Bonny is simply amazing! I almost forget shes my agent. Shes very real and straight forward. She makes sure that Im covered but also that I’m educated. I actually understand my life insurance policy! She genuinely care about me and my girls❤️"
We responded:
"Wyahica, thank you for such a heartfelt review! We’re so glad to hear that Bonny Bird State Farm has made your insurance experience both informative and comfortable. It’s wonderful to know we provided the coverage you need while making sure you understand your life insurance policy. We're always here for you and your girls!"
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Wesley Raglin

October 4, 2024

5  out of  5
rating by Wesley Raglin
"Bonnie Bird - State Farm Insurance is the best agency I've had the pleasure of dealing with to date. You not only have warm and friendly people to deal with but also an agency willing to go the extra mile to meet with you outside of normal business hours. At this State Farm agency you get a clear explanation of what you should have as well as what you really need as you move forward in life. I couldn't possibly ask for any better agency. Hats off to Bonnie Bird and Bain Kennedy!"
We responded:
"Wesley- we so appreciate you. I love to see your smiling face when you stop by the agency to pay your insurance. Thank you for your support and kind words. "
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Reggie Vannoy

September 26, 2024

5  out of  5
rating by Reggie Vannoy
"Bonny Bird and her team has always been helpful with all my insurance needs"
We responded:
"Thank you for the 5-star insurance review, Reggie! We’re delighted to hear that our team has been able to assist you with all your insurance needs. Providing helpful and reliable service is always our top priority. If you ever need anything else, don’t hesitate to reach out. We truly appreciate your continued trust in us!"
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logan gage

September 21, 2024

1  out of  5
rating by logan gage
"total bait and switch in pricing calling it a “mistake” with no attempt to correct their tactics. once payment is made and you have a policy in place they will increase the premium even if you have it in writing what was included. steer clear of this agency!!"
We responded:
"Logan-Not reflecting all the drivers in your household on the policy is a mistake and not a bait and switch. This error was discovered during your onboarding and bought to your attention immediately by my team member and then extensive follow up by me. State Farm determines the rates not the Agent. Again, I take responsibility for this mistake and apologize for the inconvenience. "
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RMI PROPERTIES

September 19, 2024

5  out of  5
rating by RMI PROPERTIES
"I had a previous agent for my entire driving age. Bonny took over, and has been working very hard to keep my business. I appreciate her teams work."
We responded:
"Thank you for your feedback. We appreciate you and look to earn your business every day. "
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Shirley Bowman

August 1, 2024

5  out of  5
rating by Shirley Bowman
"Jamie was so helpful and I was pleased with my whole experience."
We responded:
"Shirely- I really appreciate you taking the time to recognize my team member, Jamie. I would also like to take this opportunity to thank you for your business and welcome you to my agency and the State Farm Family!"
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Karen Baughman

July 4, 2024

5  out of  5
rating by Karen Baughman
"What a pleasure it has been to deal with someone as knowledgeable, efficient, and responsive as Bain. I felt very comfortable working with him through the process of changing to State Farm for our Auto and Homeowner's insurance, after being with another company/agent for decades. He explained everything and answered my many questions. We will have better coverage at a lower cost. My only regret is not reaching out to Bonny's agency sooner! She's such a lovely person."
We responded:
"Karen, I am so excited for you and Ed to join the State Farm family and my agency. Thank you for your business and recognizing Bain as an exceptional team member. We look forward to servicing all your insurance needs. "
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Mimi Karon

June 3, 2024

5  out of  5
rating by Mimi Karon
"I wish there was an option to give Bonny 10 stars along with her office team. Bonny goes above and beyond every time we have needed her. She is thorough and makes sure we are covered in all areas. I wish everyone had Bonny’s integrity, positive energy and compassion. I am so grateful to have her looking out for me."
We responded:
"Mimi- Thank you for taking the time to recognize me and my Agency. I really appreciate you and your family and glad you are a part of the State Farm family!"
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Sherri Greene-Piunno

April 15, 2024

5  out of  5
rating by Sherri Greene-Piunno
"After learning our agent (30 years together) was retiring, I was very worried as to what our service would be like moving forward. Bonny put my fears to rest, she is on top of her game, along with caring and compassionate! I chose to meet her in person and we reviewed all the coverage we had and what we needed to change as well as doing the same with our adult children. I can’t thank you enough for all your help! If you’re looking for an agent who will give you great service, please don’t hesitate, call her now! 😃"
We responded:
"Sherri- thank you so much for sharing your thoughts on your experience with the Bonny Bird Insurance Agency. I have enjoyed connecting with you and your family and look forward to taking care of you all for years to come. "
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Janay Bailey

April 5, 2024

5  out of  5
rating by Janay Bailey
"Bonny was referred to me at a time where I needed financial intervening and guidance in the worst way! She examined my existing insurance policies, highlighted the unfair rates being charged, and offered me alternatives with significantly more coverage for 1/3 of what I had been paying for the past decade +!!! She’s very personable, relatable, and most of all, thorough in her consultations!"
We responded:
"Janay, I am excited that I was able to give you so much more liability protection and save you money. I am looking forward to working with you and your family, supporting your insurance needs. "